Privacy Policy

This privacy policy explains how One Stop Car Garage (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, contact us or book a service. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

One Stop Car Garage is the data controller responsible for your personal data. You can reach us at:

• Address: 9a Parsons Rd, South Benfleet, Benfleet SS7 4PY
• Phone: 07949 952630
• Email: [email protected]

Information we collect

We only collect the information we need to provide our services and respond to you. This includes:

Information you give us

• Your name, phone number and email address when you submit a booking or enquiry;
• Your vehicle registration and the vehicle details we look up from it (make, model, year, fuel and colour);
• Your preferred date, whether you would like collection and delivery, and any notes you add about the work;
• Whether you have chosen to receive marketing emails from us.

Information we collect automatically

• Strictly necessary cookies that keep the website and booking form working;
• With your consent, cookies set by third-party content such as our Google Reviews and Instagram feed.

See the Cookies section below for the full list.

How we use your information

We use your personal data to:

• Respond to your enquiry and arrange, confirm and carry out your booking;
• Contact you about your vehicle, including quotes, progress and collection;
• Keep records of the work carried out on your vehicle;
• Send you marketing about offers and reminders, but only if you have opted in;
• Maintain the security and proper functioning of our website.

Our lawful bases

We rely on the following lawful bases under UK GDPR:

• Contract: to take the steps you ask for before and during a booking;
• Legitimate interests: to run our garage, respond to enquiries and keep our website secure, in a way you would reasonably expect;
• Consent: for marketing emails and for non-essential cookies. You can withdraw your consent at any time.

Marketing

We will only send you marketing emails if you have ticked the marketing opt-in when making an enquiry. You can unsubscribe at any time using the link in any marketing email, or by contacting us using the details above. Withdrawing consent does not affect any servicing or booking communication we need to send you about your vehicle.

Cookies

Cookies are small text files stored on your device. We use strictly necessary cookies to make the site work, and we ask for your consent before setting any non-essential cookies. You can review or change your preferences at any time:

Manage cookie preferences

Essential cookies

There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent.

• oscg_cookie_consent – Used to store the user's cookie consent preferences. (lasts 1 year(s))
• one-stop-car-garage-session – Used to identify the user's browsing session. (lasts 2 hour(s))
• XSRF-TOKEN – Used to secure both the user and our website against cross-site request forgery attacks. (lasts 2 hour(s))

Analytics cookies

We use these for internal research on how we can improve the service we provide for all our users. These cookies assess how you interact with our website.

• Microsoft Clarity – Anonymous session analytics (heatmaps and recordings) so we can see how the site is used and improve it. (lasts 1 year(s))

Marketing & social cookies

Set by third-party embeds such as our Google Reviews and Instagram feed (provided by Elfsight). They are not needed to browse the site, so they only load if you allow them.

• Elfsight widgets – Loads our Google Reviews and Instagram feed from Elfsight. These third-party widgets may set cookies to display social content. (lasts 1 year(s))
• Google Ads – Lets us measure ad conversions and show relevant ads. Enables Google advertising cookies once you opt in. (lasts 1 year(s))

Who we share your information with

We do not sell your personal data. We share it only where necessary to run our business:

• Service providers: our email and hosting providers, who process data on our behalf under appropriate agreements;
• Third-party content: when you consent, our Google Reviews and Instagram feed are loaded from Elfsight, which may set its own cookies;
• Legal requirements: where we are required to share information by law or to protect our legal rights.

How long we keep it

We keep your booking and vehicle records for as long as needed to provide our services and to meet our legal and accounting obligations, after which they are securely deleted. Marketing preferences are kept until you withdraw your consent.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data where there is no good reason for us to keep it;
• Restrict or object to our processing of your data;
• Request a copy of your data in a portable format;
• Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Security

We take appropriate technical and organisational measures to keep your personal data safe and to prevent unauthorised access, loss or misuse.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

If you have any questions about this policy or how we handle your data, please call us on 07949 952630 or email [email protected].